There Was an Issue With Your Scan Please Start Again and Pay Close Attention to the Instructions

Introduction: This document explains the general process to follow when the printer shows continuous or intermittent Organisation Fault 86:01 (also 86:x or 86:11) or 42:10 when initializing or printing. This document can be used with the following printers:

HP Designjet T-Series Printers: T610/T620/T1100/T1120/T1200/T770/T2300/T790/T1300/Z2100/Z3100/Z3200/Z5200/Z5400.

More often than not, Arrangement Error 86:01 refers to paper jams or obstructions (bug moving the carriage) in the Scan Axis area. On the other mitt, System Mistake 42:10 refers to a Scan Centrality Motor Failure (electric problem caused past difficulties moving the carriage – too much forcefulness needed to motility it due to obstructions, high friction or restrictions). However, information technology is of import to understand that System Error 86:01 is not e'er a real visible newspaper jam and it should never be confused with System Error 81:01 (Paper Axis). On the other manus, System Error 42:10 is not always a problem with the Scan Axis Motor. Troubleshooting for both errors, consequently, is basically the aforementioned.

In simple terms, ANY restriction or obstacle preventing the carriage from freely moving volition cause the printer to stop working and show whatever of these errors.

The all-time and easier manner to diagnose the problem is to locate the spot where the carriage stops when the printer shows the error (in case of no real newspaper jam). Most probable the main possible cause of the effect will be there.

If service onsite is needed, a proper diagnosis of the declining component is indispensable. Fifty-fifty if one component looks like the obvious cause of the problem, it is important to check other Scan Axis components.

Bank check the following picture to improve identify the main Scan Centrality components:

In case no visible obstructions are institute in the Scan Axis area, hither at that place are some of the virtually common causes of these errors.

Possible hardware causes:

Carriage: With the printer unplugged and no paper loaded, MANUALLY motility it from side to side, check for general obstructions. It must movement freely beyond the entire Scan Centrality expanse. If the carriage is locked past the Service Station (correct hand side) information technology will not be possible to manually have the wagon out. If so, the recommendation is to restart the printer, wait for the carriage to come out and then unplug the printer. The Railroad vehicle Cover MUST exist properly closed (blueish latch must engage the metal piece in front of the carriage). If required, for platonic troubleshooting, it is recommended to remove all printheads (PHs) from the carriage to look for pieces of paper under the PHs. Besides, check if they are delaminated (thin plastic strip at the bottom) as this may brand them crash with the paper. Keep them out during the residual of the diagnosis.
Cutter: For printers with the cutter NOT fastened to the railroad vehicle (T610/T1100/T620/T1120/Z2100/Z3100/Z3200/Z5200), make sure it is completely toward the left manus side of the printer (when facing it). No pieces of newspaper must be obstructing its move. It must engage and disengage correctly and it should freely movement (with no friction) through its rail. For printers with the cutter attached to the railroad vehicle (T770/T1200/T790/T1300/T2300/Z5400), make sure that information technology slides freely when the carriage is manually moved from side to side. It must be deactivated (upwardly position) and no pieces of paper must be obstructing its move. Information technology must engage and disengage correctly. For ideal troubleshooting (if the cutter is suspected equally part of the problem) information technology is recommended to remove it. For any printer it is a Customer Self Replaceable part.
Belt: if it is loose, worn-out, shredded or broken, the Scan Axis Motor volition not exist able to catch it and motility it. In some cases, the part of the belt existence worn-out (missing teeth) or shredded volition "skid" when it is grabbed by the motor. Noises are common when this happens. Because of this, it is important to closely cheque the unabridged chugalug, inch by inch. If it starts missing teeth, they will get either all over the Scan Centrality or on superlative of the printouts. Also, cheque (if possible) the Chugalug Tensioner (left stop of the belt when facing the printer), it may exist broken or out of place. Depending on the printer serial, the tensioner may not be included with the belt.
Wagon rod: It must be properly oiled. The carriage must slide freely through it, if not; clean and oil the rod using constructed oil.
Encoder strip: Information technology must not be scratched, bent or damaged. If muddied, proceed to clean information technology using a non-abrasive liquid and a lint-free cloth. Hold the material in an inverted "U" shape effectually the Encoder Strip. Wipe until no ink residual appears on the cloth.
Service station: Pieces or paper may take fallen in it. Check for obstruction, especially if the railroad vehicle stops on information technology when information technology shows the Arrangement Fault. If so, it is important to besides remove all PHs.
Starwheel assembly: If there are pieces of paper under information technology, it will not be able to move upwards and downwards correctly. If it remains simply in the upwardly position, the carriage may touch it when it moves from side to side. When the lever on the left is upwards, paper must be able to manually laissez passer nether the Starwheel Assembly and through the complete Paper Axis area (from the back to the front) with no problems.
Trailing Cable/Ink tubes: The Ink Tubes must freely motility and follow the movement of the carriage. They must also slide freely through the Tube Rail. The Trailing Cablevision must freely move and follow the movement of the railroad vehicle and tubes. On the T610/T1100/T620/T1120/Z2100/Z3100/Z3200/Z5200 the Trailing Cable is located separate from the Ink Tubes. On the T770/T1200/T790/T1300/T2300/Z5400 the Trailing Cable is attached to the Ink Tubes.
Scan Centrality Motor: Check if information technology is able to move the carriage while initializing (if the error is continuous), if and so the motor is OK. Browse Axis Motor issues can exist easily mistaken with encoder reading issues (Carriage Encoder Sensor is non able to read the Encoder Strip). If the motor is not apparently moving information technology is a skilful idea to restart the printer with the Window Sensor is blocked and cheque if the railroad vehicle moves at least a couple of millimeters (pay close attention). If it moves and then most likely the motor is non the trouble. In this case the consequence has to exercise with encoder reading; service will be needed.

notation:
If whatever result persists, it will exist necessary to run some internal tests. For more than information about this or if whatsoever further aid is needed, contact HP Technical Back up.